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Term & Conditions

MVVK Pty Ltd Trading as Kagui (ABN 34 103 337 202) provides products and services to you subject to the following Terms, Conditions, notices and disclaimers as amended from time to time at the discretion of MVVK Pty Ltd.  

By accessing, browsing or utilizing any or all of the products and service within this website, you are acknowledging that you understand and agree to terms contained herein. 

Kagui reserves the right to amend and change this site at its absolute discretion. Additionally we reserve the right to institute changes or amendments (effective immediately) to any or all of the Terms contained in this document and to which, by your use of this website, you will be bound.  

Please direct all enquires for Online Purchases to info@kagui.com.au. Please allow at least 1-2 days for us to respond to your enquiry.

Security 

Kagui recognizes that security for you the customer is paramount in deciding to do business with us. For this reason, when you use the Kagui Online Shopping web site, you can be confident that we employ the highest level of security to protect your orders and personal information. We use highly secured technology to protect your data when it is being sent over the Internet. Each time you visit our secure pages (My Account and Checkout) your browser is sent a digital certificate. This certificate securely identifies the site you are connecting to, and is used to establish the encrypted session. You can confirm your Internet secured session is encrypted by the appearance of a "lock" symbol at the foot of your browser and the address of your web browser will change from "http://" to "https://".  

Fraud 

Unauthorised use of a credit card, use of an invalid card and/or the provision of a false name and/or personal details will be considered fraudulent. All fraudulent activity will be subject to prosecution by the fullest extent of the law.  

Trademarks

All trademarks, trade names, patents, copyright, registered designs and other intellectual property rights embodied in or in connection with this web site, products and any related information, documentation, parts or software are the sole property of their respective owners and/or holders. You must NOT use any trade names, patents, copyright, registered designs, domain name, trading style or other intellectual property rights embodied in or in connection with this web site, products, any related information and documentation. 

Orders 

Once order placement has occurred, you are engaged in a contract that sees you unconditionally accept the prices and descriptions of the items you have ordered. Once an order has been placed with Kagui Online, you will receive an email confirmation of payment. This email does not promote acceptance of the order, it is simply a confirmation that we have received it.

Unless an order is cancelled by you - the buyer -,order acceptance does not occur until Kagui has emailed you informing you that your order has been dispatched. Once this has occurred, the sale contract has concluded. If we are unable to obtain authorisation for payment or in the case where we may suspect fraudulent use of credit card – we reserve the right not to accept your order. We also reserve the right to not accept your order if certain shipping restrictions apply for the area of delivery, or if the item ordered is out or stock or withdrawn from sale for any particular reason.

 

Shipping Costs

Road Express Shipping

If your order total is less than $100, you will be charged $10 for Road Express shipping (1-3 days).

 

Deliveries (Shippings) 

Kagui endeavors to get your order to you as quickly as possible but we cannot guarantee to meet our scheduled delivery times on all occasions. Delivery times are indicative only and Kagui does not accept any liability for failure to meet the scheduled delivery times or any inconvenience caused as a consequence. Transit times are provided by the carrier and may vary depending on the shipment's location and destination, particularly during peak periods. We deliver by Australian Postal Services anywhere in Australia and by courier on request. 

Delivery time and costs within Australia: 

  • Major cities - 2-3 business days 
  • Remote Areas - 2-6 business days 

We will usually post within 2 business days of receiving cleared payments. Merchandise will be shipped using ground service where possible. 

 

General Notes for Delivery 

Should Regular Post be selected, we will not be responsible for any loss or damage or any other affiliated matter during transit. We recommend that you select Registered or Express Post. The usual delivery times as listed above are for delivery to suburban Australian addresses that are included in the overnight delivery network of the applicable courier. Delivery times may be longer for remote areas. Delivery by courier is during business hours, Monday to Friday. 

Payments 

All prices shown are in Australian Dollars. On all Australian orders, Kagui Online prices are inclusive of the 10% GST charge on purchases. All orders must be paid for prior to shipment. Kagui may alter or vary prices in the event of price changes or mistakes made by suppliers on prior notice to you. For each order you place, you agree to pay the relevant applicable price at the time of placing the order. 

Payment can be made using Visa, MasterCard or American Express. Payment will be processed as soon as your order has been submitted. In the event that your order cannot be filled – a refund for the full purchase amount will be processed immediately. By placing an order online you are confirming that the credit card you are using belongs to you. All credit card holders are subject to validation and authorisation checks by the card issuer. This is especially relevant for overseas orders.

All credit card transactions on Kagui Online are processed using Secure Pay, a secure online payment gateway that encrypts data obtained from customers using Ingrian Devices to provide the highest level of protection available. Ingrian devices provide tamper-resistant protection of cryptographic keys to ensure encrypted data is kept private and secure.

 

Cancellations

You may cancel an order at any time prior to processing and shipping without penalty. Orders cancelled during or after processing will be subject to shipping costs only, payable immediately. Kagui reserves the right to apply or waive such fee at it's absolute discretion. 

Damage & Loss

All risk of damage or loss is transferred to you upon dispatch of the goods/item to the advised mailing address. MVVK Pty Ltd undertakes to provide adequate packaging and a reliable delivery service but is not responsible for any damage or loss of your purchase in transit, nor does Kagui insure against loss or damage of your purchase in transit. 

Warranty 

Kagui warrants that any product sold by the website will be free from defects in materials and workmanship for a period of 15 days from your invoice/receipt date. If any defects in materials or workmanship in an item we have sold are identified and notified to us within this warranty period then we will, at our option, either repair or replace the product, or refund your money and take back the product. Kagui does not accept any liability beyond this, and does not accept any liability for consequential loss. 

Our liability under this warranty is subject to Kagui being satisfied that a defect was caused by defective workmanship or materials, and was not caused by or substantially contributed to by other factors, or circumstances beyond our control, including (but not limited to), repair, accidental or malicious damage, or any neglect, misuse or excessive use. 

Please note that all warranty claims and returns must be accompanied by a valid invoice/receipt. 

Returns & Exchanges Policy 

At Kagui we will happily, exchange or refund you for unsuitable items where intention to return item has been emailed to online@kagui.com.au, no longer than 10 days after date of delivery. If we are contacted outside the 10 day limit, Kagui may refuse any requests for exchange or refund.

Items exchanged will be exchanged at the retail prices/values that were effective on the date of the original transaction. Full refunds are only available on Full Price items. Where a sale item has been purchased, customers are welcome to exchange but not refund this item. Exchange of sale goods – must only be in exchange for other sale items. Any refunds processed will NOT include refund of the postage fee - only the amount of the item purchased. Please note: Refunds and exchanges are not accepted on accessories due to health regulations. Please also note that purchases online cannot be exchanged at any of our Kagui Boutiques. The Kagui Online store is a completely separate entity to our Kagui Boutiques. 

For any exchanges or returns, product must be posted back to City Office at the customer’s expense. In the event of a faulty item, once the product has been received back at our City Office and deemed a manufacturers fault, and not in its state due to wear and tear, we will refund the postage amount incurred if you include a receipt with the product.

Returns will only be accepted if the item is in perfect condition, and sent along with original email invoice. Any returns must be sent in new and unused condition – with all packaging, boxes and tags attached. 

To return an item to us follow our three step process: 

Upon Kagui receiving the item/s, allow 1-2 weeks from the day you return your goods to process the return, whether it be the exchanged goods delivered to you, a refund, or a credit note issued. You, the customer, will be responsible for shipping and handling charges associated with returns, however Kagui will not charge additional shipping on exchanges. Refunds will be made within two weeks of the return of the product. 

  1. Before returning goods please send us an email to online@kagui.com.au. Please mention the reason for the return so that we can better serve you in the future. We will then send you a return authorization number by e-mail. 
  2. Place the item you would like to return with all the original packaging in the box (including all appraisals and certificates if applicable), a copy of your receipt and a return confirmation number. Then address it to: 
    Customer Care, 
    Kagui RLG09, The Galeries,
    500 George Street NSW 2000
  3. You can ship it via any carrier. (BE SURE to ship your item fully insured.) or ship your package via Australia Post Service Registered Mail, insure it for the total value of the contents, and request a return receipt for confirmation that your shipment arrived at its intended destination. Keep your shipping records for proof of shipment in the event of loss or returned merchandise. We can not be held liable for return merchandise that does not reach our Return Department. Once your return is received, it will be inspected. Any unauthorized or improperly packaged items that show signs of wear and tear or have been resized, engraved, altered, or damaged in any way cannot be accepted for return. Kagui will not be responsible for loss or damage of return shipments during transit. 
  4. We will notify you via phone, mail, or e-mail of your refund once we have received the returned item. You can expect a refund in the same form of payment originally used for purchase within 10 business days of our receiving your return. We can refund shipping costs only if the return is a result of our error. 

    You, the customer, will be responsible for shipping and handling charges associated with returns, however Kagui will not charge additional shipping on exchanges. Refunds will be made within two weeks of the return of the product.

    If you have any questions or concerns regarding our return policy or procedure, please don't hesitate to contact us. 

Refunds Policy 

We will gladly refund, credit or exchange goods upon presentation of the original Tax Invoice if the product is deemed to be faulty. The appropriate returns policy must be followed for the refund, credit or exchange. Delivery and packaging charges are refundable only if as a result of our error the goods were supplied incorrectly. These delivery and packaging charges are not refundable except as expressed herein, Kagui reserves the right to apply or waive the delivery and packaging charges at it's absolute discretion. 

Privacy Notice 

Here at Kagui, we respect your Privacy!
We guarantee to keep all information gathered here as strictly Confidential and will not sell, rent, share or voluntarily disclose it to any individual or company without your previous consent. 

How do we Collect Information 

Various information used for statistical analysis, including where you were referred from, your computer IP (Internet Protocol) address, your browser type and which pages you visit, is collected whilst you browse our web pages. This information is used to improve our website to allow you faster more efficient access and is never linked together with personal information you enter. Whilst you browse our catalogue, you will remain completely anonymous to us. We will request information from you when you create an account only. This information is used to enable you to order products and services quickly and efficiently and to allow us to contact you regarding enquiries or order should the need arise.

Notification of Changes 

If we decide to change our privacy policy, we will post those changes on this page so you are always aware of what information we collect, how we use it, and under which circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify customers by way of an email. You will have a choice as to whether or not we use your information in this different manner. 

Other 

We reserve the right to repeat comments about our products and service made in communications with us for marketing purposes. Web Browser Compatibility: You will required to use a browser such as IE 4 (Internet Explorer 4) or higher, or Netscape Navigator 3.0 or higher in order for you to purchase products or services online. 

Third Party/Referral Links 

Kagui web site may display referral advertising hyperlinks. MVVK Pty Ltd does not endorse or recommend the products, services or content of the third party site nor does it take any responsibility for the contents of any linked web sites from that site. Kagui is absolved from any responsibility of any results as a consequence of you linking to these sites. 

Limited Liability 

Kagui will to the extent permitted by law, not be liable to you or any other person under any circumstances for any loss of use, profit, revenue, interest, goodwill or data, or for any injury or death to any person, or for any indirect, incidental or consequential damages sustained or incurred by you, whether such liability arises directly or indirectly as a result of: Any negligent act or omission or willful misconduct of Kagui and or its employees or agents; the supply, performance or use of any products or services; or any breach by Kagui of its obligations under these terms and conditions or any relevant sales contract Kagui does not promise that repair facilities or parts will be available in respect of the products.